civic toto Privacy Policy

This page describes what we collect when you use civic toto and how we keep that data protected. We operate an online entertainment platform offering football sportsbook markets, live-dealer tables, slot games, and esports betting. Our service is available only where local law permits.

We at civic toto take your privacy seriously. When you open an account, deposit funds via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or direct bank transfer through mobile banking, local payment, online payment, or e-wallet, or place a bet on Liga 1 Indonesia or Champions League matches, we collect specific information to verify your identity, process your transactions, and comply with applicable regulations.

Our commitment is to be transparent about what we collect, how we use it, and who may access it. This policy sets out those details in plain language.

What we collect on civic toto

We collect your name, email address, phone number, and date of birth when you register. We also collect your residential address and national identity number (KTP, passport, or equivalent) during account verification. This information is mandatory for us to comply with anti-money-laundering and know-your-customer regulations.

When you deposit funds, we record the payment method, amount, timestamp, and transaction reference. If you use DANA, e-wallet, or mobile banking, those payment processors share transaction data with us. We do not store your full card or bank account number; payment gateways handle that encryption.

We collect betting history, account login times, IP addresses, and device information (browser type, operating system). We also log which football markets you view—whether you browse Piala Indonesia odds, check Champions League fixtures, or explore esports markets on Mobile Legends or Free Fire. This helps us understand how our platform is used and detect fraudulent activity.

How we use your data

We use your data to verify your identity, process deposits and withdrawals, settle bets, and send you account notifications. We also use it to detect fraud, prevent money laundering, and comply with regulatory obligations in jurisdictions where we operate.

Our servers may sit outside your jurisdiction. We may store your data in data centres in Southeast Asia or beyond. We apply standard encryption and access controls to protect it. Our staff access your data only when necessary to resolve account issues or investigate disputes.

We may contact you via email or SMS to confirm large withdrawals, notify you of account changes, or alert you to suspicious login attempts. We do not use your data for marketing unless you opt in.

Cookies and tracking

Our platform uses cookies to keep you logged in, remember your preferences, and track your session. These are functional cookies, not advertising cookies. You can disable cookies in your browser settings, but doing so may limit your ability to use civic toto.

We use analytics tools to measure page views, button clicks, and feature usage. This helps us improve the platform. We do not track you across other websites.

Your rights and our obligations

You have the right to request a copy of the data we hold about you. You may also request that we correct inaccurate information or delete your account and associated data, subject to legal retention requirements. To exercise these rights, contact our support team.

We retain your data for as long as your account is active, plus a period after closure to comply with anti-money-laundering rules. We do not retain it longer than necessary.

If you believe we have mishandled your data, you may lodge a complaint with your local data-protection authority. We also welcome direct contact; our support team can address concerns about privacy practices on civic toto.

Policy updates

We may update this privacy policy from time to time to reflect changes in our practices or applicable law. We will notify you of material changes via email or a prominent notice on civic toto. Your continued use of the platform after such notice constitutes acceptance of the updated policy.

This policy was last updated in the current year. We review it regularly to ensure it remains accurate and compliant with regulations in the jurisdictions we serve.